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HELLO,
I'M CHRISTOPHER WIPKE

How Can I Help You Make An Impact?

SUMMARY

SENIOR EXECUTIVE:

SALES, OPERATIONS & STRATEGY

Committed to orchestrating successful sales cycles by refining strategies, nurturing talent, and fostering client relationships to drive significant revenue for global Fortune 500 companies, including Amazon, Tesla, and Royal Caribbean Cruises. Specialize in crafting innovative sales strategies and pioneering sales teams to exceed targets through integrity, sustainability, excellence, and continuous improvement. Offer comprehensive experience in developing and executing go-to-market (GTM) sales strategies, prioritizing inspirational leadership to achieve record-setting performances, and exceeding revenue objectives.

EXPERIENCE

Select Leadership Highlights

Experience: Experience

Tesla, Inc.

SENIOR REGIONAL MARKET MANAGER , NORTH AMERICA FIELD SALES

Elevated to spearhead sales and delivery operations across the Midwest region, led nine store leaders and a team of 45 sales advisors, driving unparalleled growth and establishing robust cross-functional and external partnerships.

SENIOR MANAGER, NORTH AMERICA INSIDE SALES

Recruited to intensify sales and support for the Tesla Model 3 and Model Y rollouts across North America, overseeing a growing team of 145+ inside sales advisors, nine first- and second-line leaders, and contributed to $1.8B in annualized revenue.

  • Led Midwest region sales/operations, achieving 250% of revenue target across nine locations through superior leadership.

  • Supported launch and scaling of Tesla Model 3 and Model Y across North America, contributing to $76M in sales in 2017, $187M in 2018, and $333M in the first half of 2019.

  • Managed sales teams supporting 139 retail and gallery sales showrooms in 10 regions, delivering YoY revenue growth.

  • Created the company’s first phone-based closing/vehicle sales team, initially driving an average of $30M in monthly revenue while lowering the costs of each sale versus other direct-to-customer channels.

  • Simplified customer order, test drive, and delivery processes internally and externally, decreasing customer and employee effort to recognize revenue.

  • Pivoted to a virtual sales format during the COVID pandemic, reaching 119% of order quota in Q2 2020 and achieving 100% of vehicle delivery yield target.

  • Improved customer satisfaction by 21% over 18 months through coaching, sales, customer service, and delivery teams.

  • Developed first comprehensive renewable Energy product sales strategy, leading the region to exceed 100% of renewable energy product sales goals for the first two quarters after launch.

Amazon

REGIONAL MANAGER | SENIOR BUSINESS COACH

Spearheaded the management and enhancement of partnerships with 30 Amazon Delivery Service Partners (DSPs), advising on profitability, staffing, and fleet management to optimize operations.

  • Mentored Delivery Service Partners (DSPs) to a 40% improvement in reliability performance, including a 25-percentage point increase in the capacity reliability of the lowest-performing delivery station and achieving an overall station capacity reliability of 103%.

  • Led the Rivian Electric Delivery Van project, optimizing 10 delivery businesses in Denver towards Amazon's Climate Pledge and implemented the region's first Electric Delivery Vehicles (EDVs) with Rivian by deploying 350+ vehicles to electrify the local DSPs' fleet.

  • Elevated DSP engagement by 138% and business coach CSAT by 59% YOY through the execution of leadership training initiatives, underpinned by strategic prioritization, regional alignment, and collaborative efforts with program and stakeholder teams to maximize program effectiveness and customer satisfaction.

  • Independently researched, developed, and implemented "FIERCE Conversations" and Situational Leadership models, presenting these innovative strategies to colleagues, the leadership team, and stakeholder organizations, demonstrating a commitment to enhancing leadership capabilities and organizational communication.

Royal Caribbean Cruises, Ltd. (Now Royal Caribbean Group)

OUTBOUND SALES MANAGER, CONSUMER OUTREACH
Orchestrated sales coaching team aimed at enhancing business development practices of 35 outbound sales agents and four first- and second-line leaders.
SALES COACH, CUSTOMER SERVICE, CONSUMER OUTREACH
Pioneered the transformation of the Customer Service Department into a strategic profit center by launching an outbound concierge sales team, addressing root causes of downgrades and cancellations while capitalizing on opportunities for additional sales.
OUTBOUND SALES ADVISOR, CONSUMER OUTREACH
Served in a contact center environment, working alongside a team of 20 agents engaging prospective customers.

  • Achieved double-digit revenue growth YOY, reaching $61.9M in revenue in 2016.

  • Drove key CRM, lead capture, and call center system improvements, resulting in $7M in incremental revenue and reducing lead response time by 96%+ in 2016.

  • Successfully increased Royal Caribbean’s re-booking rate by 40%, achieving an impressive 95% overall brand rebooking rate, directly contributing to key ARR metrics targeted by sales organizations in job descriptions.

  • Transformed US-based Customer Service call center into full-scale sales team, transitioning from cost center to profit driver.

Drive Sally

DIRECTOR OF SALES & OPERATIONS
Directed the strategy and execution for sales and operations within a startup environment, overseeing a team including sales personnel, customer experience managers, and fleet management.

  • Implemented a customer engagement and incentive program, enhancing subscription revenue by 18% and extending customer contract lengths by 60%.

  • Managed fleet operations, including maintenance and regulatory compliance for 300+ vehicles, and developed an underwriting program that increased per-customer revenue by 6% while reducing asset loss and churn.

EDUCATIONAL BACKGROUND

  

SAINT LOUIS UNIVERSITY

BS BUSINESS ADMINISTRATION
CONCENTRATION IN INTERNATIONAL BUSINESS, MARKETING & ECONOMICS

SAINT LOUIS UNIVERSITY

BA SPANISH

CAREEREPOINT

CAREER DEVELOPMENT COACH

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DID I HAVE YOU AT HELLO?

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